SEPSA MEDHA HR CASE STUDY

SEPSA Medha logos side by side.
SEPSA Medha logos side by side.

When SepsaMedha's HR leader left without warning, HR Happens stepped in and doubled their employer benefits contribution, restored payroll accuracy, and helped them hire a permanent in-house HR Generalist, all without a gap in coverage.

Client Overview

SepsaMedha is a global manufacturer of power electronics and on-board systems for trains, subways, and streetcars. Established in 1963, the company has built a strong international presence and currently employs over 170 people worldwide, with U.S. operations based in New York.

The Challenge

A sudden vacancy in HR leadership left SepsaMedha in need of immediate operational support while also highlighting the need for strategic guidance to scale HR infrastructure in line with company growth. Key challenges included payroll continuity, employee onboarding and offboarding, benefits administration, recruitment of HR talent, and modernization of policies and procedures.

The Solution
A comprehensive HR support solution was implemented to ensure business continuity and lay the groundwork for long-term improvements. Key actions included:

  • Payroll & Compliance: Immediate takeover and management of bi-weekly payroll, including review and correction of previous processing errors.

  • Benefits Optimization: Reviewed and restructured benefit contribution models, aligning them with employee needs.

  • Talent Acquisition: Supported the hiring process for a full-time in-house HR Generalist to restore internal HR leadership.

  • Policy & Handbook Refresh: Led a full review and update of the employee handbook and key policies to ensure legal compliance and clarity.

  • Strategic Partnership: Continued to provide strategic HR guidance, helping SepsaMedha align HR practices with organizational goals, while enhancing the employee experience.

The Results

  • Payroll Accuracy Restored: Multiple payroll cycles were processed successfully, with corrections made to resolve existing discrepancies.

  • Enhanced Employee Benefits: Implemented a revised benefits contribution scheme that doubled the employer’s contribution, enhancing overall compensation value.

  • HR Talent Secured: Onboarded a qualified HR Generalist to ensure internal continuity and leadership within the HR function.

  • Policy Modernization: Updated employee handbook and HR policies, promoting consistency and compliance.

  • Improved HR Operations: Day-to-day HR operations stabilized, creating a stronger foundation for organizational growth.

Ongoing Support: Maintaining a long-term advisory role to guide HR initiatives.